Frequently Asked Questions
I need to change the address my subscription is going to. How should I do this?
You can change your address by logging in to your online account and selecting ‘change your address’ from the menu located to the right of the screen, or by calling our Customer Service team toll-free at 800-839-4997.
I've received another renewal notice even though I've paid. Why?
How are my gift subscription recipients notified?
Texas Highways sends a gift acknowledgement card directly to your recipients notifying them that a subscription in their name has been purchased or renewed by you.
Do you sell my personal information?
No. The passage of SB 15 in the 87th Texas legislative session banned the sale of personal information from state agencies.
What if the magazine issue is damaged or never arrives?
If you are concerned about the delivery of your issue, or if you have received a damaged issue, please email us and we will ship you a replacement copy at no cost.
How do I return a product for a refund or replacement?
Your satisfaction is our ultimate goal.
Return the product by mail to:
Texas Highways
111 Corporate Drive
Big Sandy, TX 75755
Please include a note about what action you would like taken (refund or replacement).
How do I submit a story idea or photo for consideration?
If you are interested in submitting a story idea or photographs for publication, please email pitches to [email protected].
